5 Easy Steps to Improving Your Security Guard Service
What we have found is that most security guard companies are capable of providing the support that property supervisors want, but too often do not because of a lack of continuing excellent control procedures.
Safety guard companies are unlike any seller a property supervisor usually hires. If you hire a painter, you can see whether or not they are doing their tasks by looking at the walls. However, when you hire a security guard business, how often can you determine if the guard organization is performing their job which includes running background checks and drug screenings, providing good training for your guards, and effectively tracking and supervising your guards. In the majority of cases they probably are, but it’s crucial to employ a system of verification and quality control to ensure that issues associated with the lack of performing these tasks do not begin to occur.
In this guide we’ll discuss five (5) simple steps to improving your safety guard service and achieving what you imagine as your ideal mobile security London.
Screen Your Guards Qualifications
In many states, guards are mandated to have a specified amount of training before they could begin working as security guards. If your state is among those states, ensure your security guard organization is compliant.
If you’re in a country where there are no state requirements for shield certificate, then investigate the type of training that’s being provided by your security provider and inquire does it look decent.
It is also your security guard firm performing history and drug screenings on all your guards until they send them to your own property? If they are, they should be providing you with verifications. If not, why?
Another superb method to display if the guard is a good match for your house is to conduct a short”interview” to get a sense of the guard and also to explain your expectations. This first dialogue will tell you a lot on what to expect from that shield and it provides you an opportunity to request another shield if you feel it is essential.
Evaluate Guard Training
Although most security guard companies have a very thorough orientation that introduces each shield to the business itself, in several circumstances the shield’s orientation to his assigned property is not quite as complete. We call the orientation for the assigned property”Website Specific Training”. Find out what your site specific training looks like:
• Can it occur at your property?
• How long is each officer trained?
• How long does the security firm double lender? (Double banking is the procedure for experiencing a seasoned guard working at the same time as the new guard.)
Determine the answer to every one of these questions and be certain they match what you believe is sufficient. You should even consider sitting in on your safety guard business’s orientation and your site specific training to acquire an understanding of what goes into preparing a shield to operate at your property.
Inspection Your Guard’s Supervision
Guard supervision is among the main factors of very good security guard support. When security companies provide poor oversight, there is not enough emphasis put on preventing mistakes, problems, and complaints. Deficiency of oversight also removes the opportunity for the guard to understand and better understand their responsibilities. If the guards are not being supervised, they begin to feel their work is not important and they begin to find themselves as less of a region of the security team. When guards do not feel as part of your team it generally leads to unacceptable practices like unprofessional behavior, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require onsite oversight, how does your security guard firm remotely oversee its defenses? Outside of the Standard security firm field supervisor spot checks, the 2 methods of distant oversight that prove most effective are:
Officer Tour Tracking Systems Officer Check-Ins
If your guards must make rounds of your property, then a system for monitoring them while on duty is essential. Officer Tour Tracking Systems offer a distant way of tracking the guards while they are in your property. These monitoring systems allow the security guard business to track the time and log the activity of the guards while they are making rounds to various areas in your property. Many Officer Tour Tracking Systems can create reports which enable the safety guard firm to quickly acquire an understanding of if the guard is making rounds. The property manager also needs to be provided with an abridged version of those reports.
In addition to Officer Tour Tracking systems, we have found that using a system for guards to check in frequently with the safety guard provider provides a method of earning certain each guard is safe and alert. Using guards check-in frequently with the safety guard business, at least each 30 minutes, guards believe their security is important and being awake and alert is an significant part their job.
Inspect Your Guards
After hours inspections of your guards are almost always good ways of finding out just what is happening with your safety while you are not there. During these inspections, be sure that you ask your safety guards questions about their responsibilities and duties to ensure they know their tasks. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and informally (i.e. secret shopped) by a licensed security consultant as part of your continuing security program.
Businesses like Asymmetric Strategies offer a free service aimed at doing precisely that. Remember, when selecting a security consultant be sure the consultant is not really a security guard business. If that’s the case, your audit is guaranteed to develop issues with your current security guard business.